The Denim House

Shipping & Returns

Order timing, shipping rates, and how returns work.

Placeholder policy copy — confirm final rates and windows before launch.

Processing time

Orders are prepared and dispatched within 2 business days of purchase. You will receive a confirmation email with tracking once your order ships.

Shipping rates

Shipping rates and delivery estimates are calculated at checkout based on your address. Standard domestic delivery typically arrives within 3-7 business days after dispatch.

Returns

Unworn items in original condition may be returned within 14 days of delivery for a refund to your original payment method. Because pieces are one of a kind, please take measurements carefully before ordering — our team is happy to help before you buy.

To start a return, contact us with your order number. Sale or final-sale items are excluded where stated at checkout.

Damaged or incorrect items

If an item arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos, and we will make it right.